Mind Maps by Vladimir Toncar

CRM Components

This mind map describes the components and structure of a typical Customer Relationship System. The map is quite complex but I believe you will find it useful nevertheless. You can get the Freemind format or view it in the flash browser.

Components and structure of a typical CRM System
[mm, flash]
Figure
 

Use Case Notes

This mind map contains my notes about use cases. Get the Freemind format or view it.

Components and structure of a typical CRM System
[mm, flash]
Figure
 

You can also check the Freemind mini-tutorial.